Branding and domains

Use your own upload-page domain

On Agency, an owner or admin can connect a hostname such as uploads.example.com under Settings > Advanced. You need access to that domain’s DNS settings. An upload domain and an email sender domain have separate setup flows. The custom upload domain setup dialog. Connect the hostname 1. Open the correct workspace, then Settings > Advanced. 2. Under custom domain, click Add domain. 3. Enter the hostname you want uploaders to use and continue. 4. Copy the DNS record shown by PigeonFiles into your DNS provider. Use the exact type, name, and target from the app. 5. Wait for the DNS change, then check verification again in PigeonFiles. 6. After verification, open Share on an enabled page and test its generated link. Use a dedicated subdomain rather than replacing the records that serve your main website. The workspace supports one configured upload hostname; check the impact on existing links before replacing it. If verification does not finish Compare the record name and target with the app. DNS providers differ in whether they expect a short name or a full hostname. Check for a conflicting record at the same name and allow time for DNS caches to update. Do not add a guessed target or a record copied from another workspace. If the domain verifies but a page does not open, check that page’s availability and copy its current Share link. A custom domain does not enable a disabled page or remove its password. Before removing a domain or moving DNS, update the links and QR codes you distributed. Ask support for help if you cannot identify which workspace owns a hostname.

Set up an email sender domain

On Agency, an owner or admin can configure a sender domain under Settings > Advanced. This changes the sender setup for supported outgoing emails. Configure the recipients on each upload page as a separate step. The sender domain dialog with domain and mailbox inputs. Verify your domain 1. Click Add sender domain in Advanced settings. 2. Enter a domain you control and the mailbox name requested by the app. 3. Add the exact DNS records shown by PigeonFiles at your DNS provider. 4. Use Recheck DNS after the records have propagated. 5. Once verified, review the mailbox and use Send test email to check an address you control. Copy the record values from your workspace. Do not replace your existing inbound mail settings unless your domain administrator has checked the consequences. A verified sender domain does not create an email inbox. Change or remove the sender Use the sender settings to change the mailbox. Check the displayed status and send another test after a change. Removing the sender domain returns supported email to the default sender; it does not remove notification recipients. Diagnose a missing email Check sender verification, the page’s team notification recipients, and the recipient’s spam folder. A successful sender test proves that test email’s delivery, not the result of a particular submission. Uploader confirmations and custom subject/message templates are visible in the editor but are not connected to the current submission email delivery process. A verified sender domain does not enable those features.