Getting started

Get help with PigeonFiles

Sign in at https://app.pigeonfiles.com and open the support chat. Describe what you were trying to do and what happened instead. Submission details provide the status and identifiers useful when contacting support. If you cannot sign in or open chat, email admin@pigeonfiles.com. This is also the contact address listed in our Privacy Policy and Terms of Service. Include your workspace name, the steps that led to the problem, and whether it happens every time or only sometimes. If the issue concerns a specific upload page or submission, include its name or link and the approximate time of the problem. Include the exact error message, if one appeared. For a delivery issue, include the storage provider and submission identifier, if available. You do not need to send us the uploaded file to start an investigation. A screenshot can help, but hide private information first. Do not send passwords, authentication codes, API keys, access tokens or payment card details. Support will not ask you to share those through chat. If you are uploading files for someone else, contact the person or organization that gave you the upload link to change a deadline, confirm which documents they need, or ask how they will use your files. They control that upload page and its destination.

Get started with PigeonFiles

Create an upload page, choose a destination, and send its public link. Your recipient can answer your questions and upload files without creating an account. The page editor for a client document request. I want to collect files 1. Set up your workspace. 2. Connect Google Drive, Dropbox, or OneDrive. 3. Create an upload page, set its questions and file requirements, and choose the destination on each file field. 4. Preview it, enable it, and share the public link. 5. Send a small sample and check Received submissions. Someone asked me to upload files Open their request link. You do not need a PigeonFiles account. Follow Upload files through a request link, or use Fix upload problems if the page or upload fails. I need a repeatable process Use templates and duplication for repeated requests. Add conditional questions, folder organization, and branding where your plan supports them. Choose a next step from automations and integrations: team email, Google Sheets, Zapier, Make, signed webhooks, or an AI assistant. AI extraction has its own credit and file limits. I manage a team or account Invite teammates, review plans and billing, or manage your profile and connected apps. Keep storage access separate from workspace membership. For an unexplained error, start with Troubleshooting. For account access, billing, or an incident that needs investigation, contact support.

Set up and switch workspaces

A workspace keeps its own upload pages, storage connections, submissions, members, and billing. Select the workspace you intend to use before changing settings or creating a request. Workspace selection showing the workspaces available to the signed-in account. Finish first-time setup Enter your name, choose a workspace name, and choose a brand accent color. Your workspace name identifies it inside the app; it is separate from a public upload-page title or public brand name. The setup questions help describe your intended file request. Skip an optional question if it does not fit. At the storage step, connect an account or choose Set up later. You can finish the connection in Settings > Destinations. The onboarding storage step, with an option to connect storage or set it up later. Click Create first upload page to start the editor. Connecting storage during setup does not select a folder for every page. Choose a destination folder on the file field. Switch workspaces Use the workspace selector in the app header. If you have several memberships, choose the intended workspace on the selection screen. Pages, submissions, and settings then come from that workspace. If you cannot find a page or connection, check the workspace before recreating it. A teammate’s invitation may also be pending; accepting it gives access to the invited workspace. Create another workspace Use the create-workspace action from the workspace selector. Name it, choose its brand accent, then connect storage or skip that step. Each workspace has its own plan and credit balance. Upgrading one workspace does not upgrade the others. The monthly Free credit allowance applies to the first eligible Free workspace you create. Additional Free workspaces do not receive that allowance. See AI credits. Setup or selection fails Keep your current choices while using Try again if the app offers it. For a cancelled storage authorization, reopen the provider flow or finish setup without storage and connect it later. If a workspace remains inaccessible, confirm which account owns the invitation and ask its owner whether your membership is active. Contact support if the correct account still cannot enter it. Change workspace details Owners and admins can open Settings > Workspace and use Edit beside the workspace name or timezone. Check that you selected the intended workspace before saving. Shared brand settings live on the same page; changing them affects pages that use the workspace brand.