Storage

Choose folders and keep storage connections working

Connect a cloud account in Settings > Destinations, then choose its folder on each file upload field. The account connection and the field’s destination are separate settings. Destinations settings with Google Drive, Dropbox, and OneDrive account health. Choose the folder for a file field Open the file field’s Select folder or Change control. With several connected accounts, choose the intended account first. With one account, its folder picker can open directly. For Google Drive, select an existing folder in Google’s picker. Create a new folder in Drive first if needed. Dropbox and OneDrive use the folder browser, where Create folder creates a folder in the location you are viewing. Save the page and test the shared link. Changing the folder does not enable Organize into subfolders; configure that in File organization. Read connection health Destinations showing a connection that needs authorization or folder access repair. Status or symptom Next action Reauthorization required Reconnect the same provider account and approve the current request. Folder access lost Check that the folder exists and the connected account can write to it. Select another folder if needed. Temporary provider issue Retry the check after the provider recovers. Avoid changing valid routing to work around a transient error. Owner removed Have a current member connect an appropriate account and replace affected file destinations. Healthy account, failed file Inspect the specific submission file, selected folder, provider quota, and error. Account health alone does not prove that transfer succeeded. Use the connection’s menu to run a live test or reconnect when those actions are available. A successful authorization does not repair a deleted destination folder. Replace or remove a connection Before removing an account connection, identify pages and automations that use it. Connect the replacement, update their file fields, save, and test a small upload. Pause affected pages if you cannot keep a valid destination available during the change. Removing a connection can block future delivery. It does not move already delivered files into another account, transfer Google Sheets ownership, or delete files from the original provider. Connections can belong to different workspace members. If a teammate’s authorization is needed, ask that person to reconnect it or replace the dependency with a connection you control. Workspace membership alone does not grant you access to their cloud account. For provider-specific authorization and folder behavior, see Google Drive, Dropbox, or OneDrive. Choose between connected accounts With multiple accounts, use the file field’s Change menu to select the provider account before choosing its folder. Confirm the email shown in the picker. A familiar folder name in the wrong account is a different destination. The file field’s destination menu with three connected provider accounts.

Connect Dropbox

Connect Dropbox, then choose a folder on each file field that should send files there. When PigeonFiles adds to Dropbox Dropbox has its own File Requests feature. It works for simple file collection into a single folder when you don't need metadata, routing, or submission records. PigeonFiles adds structure: branded upload pages with custom fields, folder routing based on uploader answers, submission records, and automations like email notifications and Google Sheets logging. Files still land in your Dropbox. If a Dropbox File Request is enough for your workflow, use it. If you need the operational layer around intake, connect Dropbox to PigeonFiles. Steps 1. Open Destinations. In your PigeonFiles workspace, go to Settings > Destinations. 2. Start the Dropbox connection. Click Add connection, choose Dropbox, then continue to the provider authorization flow. 3. Sign in to Dropbox. Choose the Dropbox account where you want files delivered. 4. Grant permissions. Approve the permissions PigeonFiles requests. PigeonFiles needs access to create files and folders in your Dropbox on behalf of uploaders. Destinations settings with connected Google Drive, OneDrive, and Dropbox accounts. 5. Open your upload page. Open a draft and use the folder control on its file upload field. 6. Choose or create a folder. Click Select folder (or Change for an existing destination). With one connected account, its picker opens directly. With multiple accounts, choose the Dropbox account from the menu. Browse to a folder and click Select folder. To create one in the location you are browsing, use the Create folder button, enter its name, and confirm. To use another account, close the browser and reopen the destinations menu. 7. Choose how to organize uploads. In the field’s File organization settings, leave Organize into subfolders off to receive files directly in your selected folder. Turn it on to build folders from form answers, where your plan includes folder organization. Matching answers keep using the same folders PigeonFiles creates. Existing folders with the same name stay separate. 8. Save and test. Click Save changes. If the page is disabled, enable it when ready. Send a sample upload through its public link. Check both the selected storage folder and the completed submission record. You can connect storage during onboarding and choose its folder in the same page editor. Connection settings manage the account; each file field keeps its chosen destination. Changing a folder does not turn automatic organization on or off. The Dropbox folder browser with search and a Select folder action. Troubleshooting Connection needs reauthorization. Dropbox tokens can expire or be revoked. Go to Settings > Destinations and reconnect the Dropbox account. Folder access changed. If the destination folder was moved, deleted, or permissions changed, delivery will fail. Choose a new folder or restore access in Dropbox. Dropbox storage limits. Your Dropbox plan's storage quota applies. If the account runs out of space, delivery fails. Next steps - Choose and maintain destinations. - Understand file access and storage. Frequently asked questions When should I use PigeonFiles instead of Dropbox File Requests? Dropbox File Requests work for collecting files into one folder with no metadata. Use PigeonFiles when you need branded pages, structured fields, folder routing, submission records, or automations alongside Dropbox storage. Does PigeonFiles give uploaders access to my Dropbox? No. Uploaders submit through the upload page. PigeonFiles delivers files to Dropbox on their behalf.

Connect Google Drive

Connect Google Drive, then choose a folder on each file field that should send files there. Steps 1. Open Destinations. In your PigeonFiles workspace, go to Settings > Destinations. 2. Start the Google Drive connection. Click Add connection, choose Google Drive, then continue to the provider authorization flow. 3. Sign in to Google. Choose the Google account that has access to the Drive folders where you want files delivered. If you use Google Workspace, select your work account. 4. Grant permissions. Approve the permissions PigeonFiles requests. PigeonFiles needs access to create files and folders in your Drive on behalf of uploaders. Destinations settings showing the Google Drive connection and its status. 5. Open your upload page. Open a draft and use the folder control on its file upload field. 6. Select a folder. Click Select folder (or Change for an existing destination). With one connected account, its picker opens directly. With multiple accounts, choose the Google Drive account from the menu. Google’s folder picker opens directly. Select an existing folder and confirm. To use a new folder, create it in Google Drive first, then select it here. 7. Choose how to organize uploads. In the field’s File organization settings, leave Organize into subfolders off to receive files directly in your selected folder. Turn it on to build folders from form answers, where your plan includes folder organization. Matching answers keep using the same folders PigeonFiles creates. Existing folders with the same name stay separate. 8. Save and test. Click Save changes. If the page is disabled, enable it when ready. Send a sample upload through its public link. Check both the selected storage folder and the completed submission record. You can connect storage during onboarding and choose its folder in the same page editor. Connection settings manage the account; each file field keeps its chosen destination. Changing a folder does not turn automatic organization on or off. Troubleshooting Connection status shows "Reauthorize required." Google tokens can expire or be revoked. Go to Settings > Destinations and reconnect the Google account. Folder access lost. If the destination folder was moved, deleted, or its permissions changed, PigeonFiles cannot deliver files there. Choose a new folder or restore access in Google Drive. Google Drive storage limits. PigeonFiles delivers files to your Drive, so Google's storage quota applies. If the connected account runs out of space, delivery will fail. Shared Drive permissions. The connected Google account needs permission to add files to the selected folder, and to create subfolders if your rules require them. Check the account’s Shared Drive permissions and any organization restrictions when delivery fails. Next steps - Choose and maintain destinations. - Route files into folders. - Understand file access and storage. Frequently asked questions Can I use a Google Shared Drive? Yes. When choosing a destination folder, you can select folders inside Shared Drives that the connected Google account can access. Does PigeonFiles give uploaders access to my Drive? The upload request does not grant folder-browsing permission. Uploaders send files through the page, and you control access to the destination through Google Drive.

Connect OneDrive

Connect OneDrive, then choose a folder on each file field that should send files there. Steps 1. Open Destinations. In your PigeonFiles workspace, go to Settings > Destinations. 2. Start the OneDrive connection. Click Add connection, choose OneDrive, then continue to the provider authorization flow. 3. Sign in with your Microsoft account. Choose the Microsoft account that has access to the OneDrive folders where you want files delivered. This can be a personal account or a work/school account. 4. Grant permissions. Approve the permissions PigeonFiles requests. PigeonFiles needs access to create files and folders in your OneDrive on behalf of uploaders. Destinations settings showing the OneDrive connection and its status. 5. Open your upload page. Open a draft and use the folder control on its file upload field. 6. Choose or create a folder. Click Select folder (or Change for an existing destination). With one connected account, its picker opens directly. With multiple accounts, choose the OneDrive account from the menu. Browse to a folder and click Select folder. To create one in the location you are browsing, use the Create folder button, enter its name, and confirm. To use another account, close the browser and reopen the destinations menu. 7. Choose how to organize uploads. In the field’s File organization settings, leave Organize into subfolders off to receive files directly in your selected folder. Turn it on to build folders from form answers, where your plan includes folder organization. Matching answers keep using the same folders PigeonFiles creates. Existing folders with the same name stay separate. 8. Save and test. Click Save changes. If the page is disabled, enable it when ready. Send a sample upload through its public link. Check both the selected storage folder and the completed submission record. You can connect storage during onboarding and choose its folder in the same page editor. Connection settings manage the account; each file field keeps its chosen destination. Changing a folder does not turn automatic organization on or off. Work and school accounts Microsoft accounts come in personal and work/school (Microsoft 365) flavors. A few things to keep in mind: - Admin policies. Some organizations restrict which third-party apps can access OneDrive. If authorization fails, your IT admin may need to approve PigeonFiles. - Folder permissions. The folders available to PigeonFiles depend on what the connected account can access. Shared folders or team libraries may require additional permissions. - Token expiration. Microsoft tokens can expire, especially for work/school accounts with conditional-access policies. If the connection stops working, reconnect it from Settings > Destinations. The OneDrive folder browser with search and a Select folder action. Troubleshooting Connection needs reauthorization. Microsoft tokens can expire or be revoked. Go to Settings > Destinations and reconnect the OneDrive account. Folder access changed. If the destination folder was moved, deleted, or permissions changed, delivery will fail. Choose a new folder or restore access in OneDrive. Admin restrictions. If you use a work or school account and authorization is blocked, contact your Microsoft 365 administrator. They may need to allow PigeonFiles as a connected app. OneDrive storage limits. Your OneDrive plan's storage quota applies. If the account runs out of space, delivery fails. Next steps - Choose and maintain destinations. - Understand file access and storage. Frequently asked questions Can I use a work or school OneDrive account? Yes. You can connect a personal Microsoft account or a work/school account. The folders available depend on the account's permissions and any admin policies your organization has set. Does PigeonFiles give uploaders access to my OneDrive? No. Uploaders submit through the upload page. PigeonFiles delivers files to OneDrive on their behalf.