Your account can belong to several workspaces. Each workspace has its own pages, submissions, storage connections, teammates, plan, and credits. Check the selected workspace before changing a setting.
Account and team access
- Sign in or recover access.
- Set up and switch workspaces.
- Invite teammates and manage roles.
- Manage your profile, sessions, and connected apps.
Public uploaders use your request link and do not need a workspace account. Workspace membership and cloud folder access are separate permissions.
Billing and administration
Read plans, seats, and billing before changing a subscription or team capacity. Read AI credits for balances, renewal, purchased credits, and skipped processing.
Agency workspaces can configure upload domains and sender domains. Workspace activity requires eligibility and activation.
Review workspace and account deletion before removing either. A submission export does not back up cloud file contents.
Data and security boundaries
Use file access and storage responsibilities to review request links, storage permissions, integration grants, and retention. PigeonFiles delivers files to your connected storage and keeps the submission information needed for the workflow.
Do not use PigeonFiles to collect, receive, maintain, or transmit protected health information (PHI). PigeonFiles does not offer a HIPAA Business Associate Agreement or claim HIPAA compliance. It does not claim a SOC 2 report or certification. Contact support if your use case requires these assurances.
Authenticated access, scoped API tokens, and signed webhooks do not establish a compliance certification or a malware-scanning guarantee. Keep passwords, tokens, and payment card details out of support messages.